IT Monitoring & Support

DESKRIPSI PEKERJAAN

Key Responsibilities:

  • Provide first-level technical support for end users by handling incidents and service requests through phone, email, chat, or ticketing system in daily production operations in a 24/7 shifting environment
  • Provide technical support and coordinate with other team such as developers, tester, engineers and end-users
  • Maintain proper documentation of incidents, resolutions, asset records, and user support activities
  • Install, configure, and maintain end-user devices such as laptops, desktops, printers, and standard office applications

KUALIFIKASI MINIMUM

Requirements

  • Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field
  • 1–3 years of experience in IT Support, IT Helpdesk, or a similar support role
  • Understanding and experience with ticketing systems, user support processes, and basic IT service management practices
  • Understanding and experience with implement, monitor and manage Monitoring Tools using SNMP and Syslog Protocol
  • Familiar with with Linux and Windows environments
  • Familiar with with Database Administration
  • Basic understanding with Network and Connectivity
  • Ability to work in a service-oriented team environment
  • Strong communication, problem-solving, and customer service skills

RINGKASAN PERKERJAAN

  • *SPESIALISASI**: IT and Software
  • *PENDIDIKAN MINIMAL**: S1 (Sarjana)
  • *SISTEM KERJA**: On-site
  • *TIPE PEKERJAAN**: Contractual
  • *LOKASI**: South Jakarta, DKI Jakarta, Indonesia
  • *INDUSTRI**: Information Technology / IT
  • *SITUS PERUSAHAAN**: https://idxsti.co.id/

TENTANG PERUSAHAAN

PT IDX Solusi Teknologi Informasi (IDXSTI) was established in November 2018 as a subsidiary of Indonesia Stock Exchange (IDX) and other SRO’s KPEI and KSEI. IDXSTI was focusing on providing Information Technology (IT) services to Indonesia Capital Market Industry and other Financial Services. Our objective is to give the best IT solutions to the capital market industry in order to support the development of Indonesia Capital Market.