Trainer

DESKRIPSI PEKERJAAN

as a Trainer you will ensure the effective training and development of moderation teams, fostering high performance and adapting to evolving policies.

• Key skills and experience**
• Proficient English (at least C1 level)
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely
• Bachelor's degree in any related field
• At least 1-year experience in training within the BPO industry
• Training and coaching skill experience is a plus
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications
• Ability to communicate clearly and concisely, both orally and in writing
• Knowledge of people's learning patterns to design programs with excellent efficiency
• Able to work on shifts, weekends, and public holidays
• Responsibilities**
• Conceptualize training materials based on data and research
• Create training strategies, initiatives, and materials
• Test and review created materials
• Maintain a database of all training materials
• Instruct employee training and onboarding
• Review employee performance and learning
• Conduct training classes on policy/product
• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues