Customer Service

DESKRIPSI PEKERJAAN

  • Efficiently and promptly attend to customer inquiries and concerns through online channels, ensuring timely resolution and satisfaction.
  • Methodically analyze, assess, and effectively resolve customer complaints and issues, employing problem-solving skills and empathy.
  • Proactively foster and nurture positive relationships with customers, enhancing loyalty and satisfaction through personalized interactions and attentive service.

KUALIFIKASI MINIMUM

  • Minimum education: D3 (three-year diploma/associate degree)
  • 1–2 years of experience as Customer Service, Call Center, or Sales Support
  • Communicative, friendly, and patient
  • Familiar with CS tools (WhatsApp Business API, CRM, ticketing systems, Google Workspace)
  • Bonus points: understanding of sharia/Islamic finance or philanthropic products, or prior experience in the Insurance industry

RINGKASAN PERKERJAAN

  • *SPESIALISASI**: Customer Service
  • *PENDIDIKAN MINIMAL**: S1 (Sarjana)
  • *SISTEM KERJA**: On-site
  • *TIPE PEKERJAAN**: Full time
  • *LOKASI**: South Jakarta, DKI Jakarta, Indonesia
  • *INDUSTRI**: IT and Software
  • *SITUS PERUSAHAAN**: https://kitabisa.com/

TENTANG PERUSAHAAN

What is it like working at Kitabisa?

About us
Kitabisa stands as Indonesia's foremost digital fundraising and donation platform, serving as a nexus for millions of acts of kindness. Originating as a grassroots movement in 2013, we have continually expanded our reach and forged partnerships with diverse entities including corporations, governmental bodies, NGOs, hospitals, and prominent individuals. Together, we harness collective action to address societal challenges, with millions of #orangbaik contributors amplifying our impact in aiding those in need. Through leveraging technology, our vision is to cultivate the largest community dedicated to mutual aid and support. Our recent milestone, the acquisition of a sharia-compliant life insurance company, underscores our dedication to advancing inclusive and ethical financial solutions, furthering our mission of social impact and innovation.

What we value
At Kitabisa, our work isn't just about tasks; it's about purpose. We're dedicated to connecting acts of kindness, amplifying their impact, and directly improving the lives of others, infusing our work with profound meaning. Guided by the principles of Berani, Berbuat, Baik, we embody courage by doing what's right even when no one's watching, upholding truthfulness, and respecting diversity. We are committed to action, understanding that mere words hold little weight without tangible steps forward. As 'doers', we prioritize action and value progress over perfection. Kindness forms the bedrock of everything we do, extending to ourselves, our colleagues, and, most importantly, those in need. If you share our values and seek to make a genuine difference in the lives of others, we invite you to join us on this meaningful journey.

Our Commitment
Kitabisa is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.