IT Application Support MRP

DESKRIPSI PEKERJAAN

  • Batch & Production Support: Ensure the stability and successful execution of critical end-of-day (EOD) batch processes for banking operations during both day and night support shifts.
  • Incident & Issue Resolution: Investigate and resolve production issues by performing SQL-based data patching, troubleshooting system errors, and escalating high-impact incidents when required.
  • Service Desk & Ticketing: Manage and resolve user-reported issues through Jira, maintaining timely support and high service quality standards.
  • UAT & Testing Support: Support User Acceptance Testing (UAT) activities by preparing test data, validating fixes, and assisting users throughout the testing lifecycle.
  • Cross-Functional Collaboration: Work closely with cross-functional infrastructure teams, including Wintel and Identity & Access Management (IAM), to support system maintenance, device compliance, and access updates.
  • Post-Maintenance & Monitoring: Conduct post-maintenance validation and monitor UAT server resources to ensure optimal system performance and reliability.
  • Operational Readiness: Maintain operational readiness of company devices and applications, ensuring compliance with banking policies and fast-paced operational demands.

KUALIFIKASI MINIMUM

Job Requirements

1. Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

2. Minimum 2 years of experience in Application Support, Production Support, or a similar role, preferably within the banking or financial services industry.

3. Strong hands-on experience with Oracle Database (SQL querying, troubleshooting, and data validation) and Linux environments.

4. Experience supporting production incidents, End-of-Day (EOD) processes, system monitoring, and issue resolution.

5. Familiarity with Jira and experience supporting UAT activities.

6. Strong analytical, troubleshooting, communication, and problem-solving skills, with the ability to work collaboratively across teams.

7. Willing to work in shifts and provide support during day/night operational activities when required.

8. Experience with Core Banking applications, particularly Oracle Flexcube, will be considered a strong advantage.

RINGKASAN PERKERJAAN

  • *SPESIALISASI**: IT and Software
  • *PENDIDIKAN MINIMAL**: S1 (Sarjana)
  • *SISTEM KERJA**: On-site
  • *TIPE PEKERJAAN**: Contractual
  • *LOKASI**: Jakarta, DKI Jakarta, Indonesia
  • *INDUSTRI**: Information Technology / IT
  • *SITUS PERUSAHAAN**: https://www.midasteknologi.com/

TENTANG PERUSAHAAN

PT Midas Daya Teknologi is an IT Consulting, Product and Services company. Our area of business varies in providing expert Consulting Services, Professional Services, Application Development, Infrastructure Management, Big Data Solutions, Project management and Core Banking Transformation.
Started by professionals who have deep experience in core banking transformation, development, enterprise architecture, infrastructure design and management, big data solutions and project management, Midas comprises highly committed professionals who have good expertise specific to Indonesian banking sector.

We are also official partner with ORACLE as we have deep knowledge and experience in implementing Oracle FLEXCUBE core banking (Oracle FLEXCUBE Retail or OFCR, Oracle FLEXCUBE Universal Banking Solution, Oracle FLEXCUBE Direct Banking).

Perks and Benefits:
Employees have been number one since day one. Our founders knew that a unique corporate culture would differentiate us and be as a foundation for our success. If you like wild growth and working wit happy, enthusiastic overachievers, you’ll love Workday. We know that happy employees are engaged employees. In Midas, you will work alongside legends in the industry, the brightest new grads, and everything in between. Our commitment to PT Midas diversity extends beyond our culture and values
into everyday practices, which makes feel like home. PT Midas is growing.

If you are passionate, fun and live for breakthrough ideas, consider joining our team.

  • Competitive salary in market
  • Supportive teammates
  • Health insurance benefits
  • Social Security
  • Self-development activities that support careers
  • Flexible working hours
  • Broaden your knowledge in new technology