IT Infrastucture Section Head

DESKRIPSI PEKERJAAN

  • Manage and maintain the company’s IT infrastructure environment, including servers, networks, security systems, and directory services.
  • Perform advanced troubleshooting (Level 2/3 support) across systems, networks, and applications.
  • Handle incident, problem, and change management processes in accordance with SLA and ITIL standards.
  • Administer and ensure optimal performance of: Virtualization environment (Nutanix), Wireless networks (Ruijie), Security appliances (Palo Alto & FortiGate), CCTV systems (implementation, monitoring, and maintenance), Active Directory (multi-site environment), Microsoft 365 and Zoho services
  • Lead and coordinate the IT Infrastructure team to ensure smooth operations and project delivery.
  • Collaborate with users and management to ensure IT solutions align with business requirements.
  • Plan and execute IT infrastructure and CCTV implementation projects, including Active Directory deployments.
  • Prepare and maintain technical documentation, reports, and system updates.

KUALIFIKASI MINIMUM

  • Minimum Bachelor’s Degree (S1) in Information Technology, Information Systems, Computer Science, or related field.
  • Minimum 7+ years of working experience in handling projects in IT Infrastructure, IT Support Level 2/3, or as a System & Network Administrator.
  • Strong experience in advanced troubleshooting for hardware, software, networking, and operating systems.
  • Hands-on experience in IT project implementation, including installation, configuration, staging, and commissioning of IT systems and devices.
  • Proven experience in managing and maintaining enterprise infrastructure including: Virtualization environment (Nutanix – administration & maintenance, WiFi solutions (Ruijie), Network & Security devices (Palo Alto & FortiGate), CCTV systems (Design and implementation)
  • Experience in Microsoft Active Directory implementation and management across multiple sites (multi-site environment, replication, GPO, DNS integration).
  • Familiar with Zoho and Microsoft 365 (Office 365) administration.
  • Experience in managing IT Infrastructure teams and coordinating technical operations.
  • Ability to create technical documentation, Root Cause Analysis (RCA) reports, and maintain/update Knowledge Base.
  • Familiar with SLA standards, ITIL framework, and ISO 27001 practices (incident, problem, and change management).
  • Holds relevant certifications such as CCNA/CCNP, MTCNA, or equivalent networking certifications.

RINGKASAN PERKERJAAN

  • *SPESIALISASI**: IT and Software
  • *PENDIDIKAN MINIMAL**: S1 (Sarjana)
  • *SISTEM KERJA**: On-site
  • *TIPE PEKERJAAN**: Full time
  • *LOKASI**: South Jakarta, DKI Jakarta, Indonesia
  • *INDUSTRI**: Telecommunications
  • *SITUS PERUSAHAAN**: https://www.tower-bersama.com/id

TENTANG PERUSAHAAN

Tower Bersama Group is one of the leading tower companies in Indonesia. Our principal business is leasing space for antennas and other equipment for wireless signal transmission at tower sites under long-term lease agreements. We also provide telecommunications operators with access to our Distributed Antenna System ("DAS") networks in shopping malls and office buildings in major urban areas.

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