Merchant Support Specialist

DESKRIPSI PEKERJAAN

• Provide operational support to merchants by handling inquiries and requests within the agreed Service Level Agreement (SLA).

• Assist with merchant onboarding, promotional setup, menu updates, store information changes, and other operational requests.

• Coordinate with internal teams to escalate issues and ensure timely resolution while keeping stakeholders informed.

• Guide merchants to utilize self-service tools and the Help Center for routine support requests.

• Maintain accurate merchant account records and prepare operational reports using Microsoft Excel.

• Build strong relationships with merchants by delivering professional, responsive, and customer-focused support.

KUALIFIKASI MINIMUM

• Diploma (D3) or Bachelor's Degree (S1) in any field.

• At least 2 years of experience in Customer Support, Merchant Support, Account Management, or a related role.

• Good command of English, both spoken and written.

• Strong communication, interpersonal, and problem-solving skills with a customer-focused approach.

• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.

• Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Customer Service
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: South Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: Business Process Outsourcing
• *SITUS PERUSAHAAN**: http://bssrecruits.co.id
• *JUMLAH LOWONGAN**: 5 posisi

TENTANG PERUSAHAAN

Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.