Product Manager (Customer Experience)

Own end-to-end customer journey across Flights, Hotels, and Multiproduct verticals
Identify and resolve customer pain points across search, booking, and post-booking experience
Improve usability, conversion rate, and customer satisfaction
Define and execute CX product roadmap aligned with business and customer needs
Improve booking flow, account experience, and platform usability
Drive personalization and customer-centric platform improvements
Analyze customer behavior, platform performance, and conversion metrics
Identify opportunities to improve engagement, retention, and experience
Use data-driven insights to prioritize product improvements

Bachelor's degree in Business, Engineering, Computer Science, or related field
5+ years experience in Product Management, OTA, travel tech, or digital platform
Strong understanding of customer journey, UX, and platform experience
Strong analytical and problem-solving skills
Experience working cross-functionally with Engineering and business teams
Fluent in English (other languages are a plus)
Experience in OTA, e-commerce, or travel platform preferred
Experience with personalization, recommendation systems, or customer lifecycle management