Customer Insight Associate

DESKRIPSI PEKERJAAN

About The Role

As our Astronaut, your missions are:

As a customer insight Associate, your task is to extracts and analyzes qualitative and quantitative customer data to uncover operational friction, complaints behaviour, and actionable trends across customer touchpoints to increases ASTRO customer experience.

  • VoC Program Management: Synthesize Voice of Customer (VoC) data from multi-channel surveys, social sentiment, and chat logs across core metrics (CSAT, CES, First Contact Resolution).
  • Root-Cause & Funnel Analysis: Perform deep-dive analytics to isolate user pain points, purchase drop-offs, and order cancellation drivers using quantitative metrics cross-referenced with qualitative feedback.
  • Dashboard Design & Reporting: Build and maintain automated, interactive dashboards for department heads and product leads to monitor customer friction points in real time.
  • Insight-to-Action Strategy: Translate customer complaint data into narrative presentations with actionable recommendations for Product, Marketing, and Operations teams to boost customer retention.

KUALIFIKASI MINIMUM

Requirements:

In order to launch the missions successfully, you need to have:

  • Educational Background: Bachelor's degree in Data Analytics, Statistics, Computer Science, Information Systems, or Economics.
  • Experience: 2 - 3 years in customer insights, business intelligence, or product analytics within customer-facing digital ecosystems.
  • Technical Stack: BI/Visualization tools (Looker Studio, Tableau, Power BI), Python/R for basic data manipulation and NLP sentiment analysis, and survey platforms (Qualtrics, Typeform, Sprinklr).
  • Analytical Methodologies: Proven experience using VoC metrics (NPS, CSAT, CES, FCR), cohort analysis, customer churn modeling, and funnel drop-off diagnostics.
  • Behavioral Competencies: Strong data storytelling (converting raw data into executive slides), customer-centric mindset, and business communication

RINGKASAN PERKERJAAN

  • *SPESIALISASI**: Management and Consultancy
  • *PENDIDIKAN MINIMAL**: S1 (Sarjana)
  • *SISTEM KERJA**: Hibrid
  • *TIPE PEKERJAAN**: Full time
  • *LOKASI**: West Jakarta, DKI Jakarta, Indonesia
  • *INDUSTRI**: E-Commerce
  • *SITUS PERUSAHAAN**: http://www.astronauts.id

TENTANG PERUSAHAAN

ASTRO is Indonesia's quick commerce company that delivers groceries and essentials to your door within minutes. Founded in 2021 by a group of seasoned e-commerce executives and backed by both trusted International and local investors, it is our mission to make people's lives simpler and easier by saving them time, energy, and money.
Just like real Astronauts that take off into outer space, Astro embodies the values of being fast, bold, adventurous, and technologically advanced.
Interested in working for a company that pushes the boundaries and strives to be the best? Join us now to be a part of this ground-breaking mission!

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