RESERVATION MANAGER

DESKRIPSI PEKERJAAN

  • Booking & Inventory Management: Oversee individual and group reservations across phone, email, and online channels. Prevent overbookings and monitor room blocks.
  • Revenue & Rate Optimization: Give inputs to the with the Revenue Manager to manage dynamic pricing, rate plans, and occupancy forecasting.
  • Team Leadership: Recruit, train, schedule, and evaluate reservation staff to maintain high service standards.
  • Cross-Department Collaboration: Coordinate with Front Office, Housekeeping, Sales & Marketing, F&B and Events to align room availability with guest needs.
  • Reporting & Auditing: Track daily, weekly, and monthly revenue performance, reporting metrics and market segmentation data to senior management.
  • Guest Relations: Handle escalated guest inquiries timely and thoroughly, special requests, complaints, and policy exceptions.

KUALIFIKASI MINIMUM

  • Education: Bachelor's degree or diploma in Hospitality Management, Business Administration, or Tourism (preferred).
  • Experience: 3 to 5+ years of experience in hotel reservations or front office leadership, ideally in a luxury or boutique environment.
  • Technical Skills: Proficiency in Property Management Systems (PMS), Central Reservation Systems (CRS), Revenue Management Systems (RMS), and channel managers.
  • Soft Skills: Strong analytical/numerical aptitude, attention to detail, problem-solving capabilities, and clear written and verbal communication.

RINGKASAN PERKERJAAN

  • *SPESIALISASI**: Hospitality and Tourism
  • *PENDIDIKAN MINIMAL**: S1 (Sarjana)
  • *SISTEM KERJA**: On-site
  • *TIPE PEKERJAAN**: Full time
  • *LOKASI**: North Lombok, West Nusa Tenggara (Nusa Tenggara Barat), Indonesia
  • *INDUSTRI**: Hospitality
  • *SITUS PERUSAHAAN**: https://www.divinoresorts.com/

TENTANG PERUSAHAAN

Divino Resorts is a boutique luxury hospitality group with properties in two of the world's most distinctive island destinations — Santorini, Greece, and Gili Air, Lombok, Indonesia. Our portfolio spans three intimate hotels, two fine dining restaurants under the Kanzen Ocean Fusion brand, and Oniro Sacred Wellness — a holistic spa and retreat centre on Gili Air.
We were built on a straightforward belief: that the best hotel experience is not about scale, but about the quality of what surrounds you — the landscape, the people, and the feeling that a place was made for you. Every Divino property is small by design, so that every guest is known by name and every detail is attended to.

Lamar Sekarang