Tenant Relation

DESKRIPSI PEKERJAAN

About the Role

We are looking for a service-oriented and solution-driven individual with a strong hospitality mindset to join our Tenant Relations team. In this role, you will be responsible for managing end-to-end tenant services throughout their rental journey, from handling tenant check-ins and complaints to managing lease renewals and processing deposit refunds after check-out.

Responsibilities

  • Tenant Check-in
  • Handle the tenant check-in process and ensure all necessary preparations are completed before the tenant moves into the unit.
  • Provide tenants with relevant information regarding apartment facilities, property policies, and rental procedures.
  • Assist tenants with their initial needs and ensure a smooth move-in experience.

2. Tenant Complaint Handling

  • Handle tenant inquiries, requests, and complaints professionally through various communication channels.
  • Identify the root causes of tenant issues, provide appropriate solutions, and ensure proper follow-up until resolution.
  • Coordinate with relevant internal teams, including Maintenance, Billing, and Property Management, to address tenant concerns effectively.

3. Renewal & Contract Extension

  • Manage the lease renewal and contract extension process by communicating with tenants regarding their rental plans.
  • Provide tenants with relevant information about renewal terms, contract details, and extension procedures.
  • Follow up on renewal progress and ensure all necessary documentation and administrative processes are completed.

4. Manage Deposit Refund

  • Handle deposit refund process for tenants who have completed their rental period and checked out.
  • Review and verify the necessary information and documentation required for deposit refunds.
  • Monitor the refund process, communicate updates to tenants, and ensure the refund is properly processed.

KUALIFIKASI MINIMUM

  • Background in Hospitality, Hotel Management, Tourism, Guest Relations, Customer Service, Tenant Relations, or other service-related fields is preferred.
  • Minimum 1 year of experience in hospitality or service-related roles is preferred; fresh graduates with strong potential are welcome to apply.
  • Experienced in handling complex complaints, with the ability to conduct proper probing, identify root causes, and provide effective solutions rather than simply escalating issues.
  • Excellent communication and interpersonal skills, with a strong sense of empathy, attention to detail, adaptability, and eagerness to learn. Able to build positive relationships, understand people's needs, and make tenants feel comfortable and well-treated.
  • Familiarity with platforms such as Zendesk, Qiscus, or similar ticketing and customer support systems.
  • Willing to work on-site in Kebon Jeruk, West Jakarta.

RINGKASAN PERKERJAAN

  • *SPESIALISASI**: Hospitality and Tourism
  • *PENDIDIKAN MINIMAL**: S1 (Sarjana)
  • *SISTEM KERJA**: On-site
  • *TIPE PEKERJAAN**: Contractual
  • *LOKASI**: West Jakarta, DKI Jakarta, Indonesia
  • *INDUSTRI**: Commercial Real Estate
  • *SITUS PERUSAHAAN**: https://jendela360.com
  • *JUMLAH LOWONGAN**: 7 posisi

FASILITAS & BENEFIT

Fasilitas: perf_bonus, med_ins, mat_pat_leave

TENTANG PERUSAHAAN

Jendela Group is a property and asset management company specializing in property development, marketing, and integrated management services. The company is committed to delivering professional, transparent, and results-driven solutions for property owners, investors, and tenants.

With a strong focus on innovation and market-driven strategies, Jendela Group aims to maximize asset value while ensuring operational excellence and long-term sustainability. Supported by a dedicated and experienced team, the company continues to build trusted partnerships and create meaningful value in the property industry.

Jendela Group operates through several business lines, including Jendela360, Weltown, CariProperti, and Properti BU, each designed to address different segments of the property market and provide comprehensive end-to-end property solutions.

Lamar Sekarang